As of a few minutes ago, it is now possible to create and manage multiple rosters in your WrestlingIQ account.
Jump to you Roster -> Wrestlers and you’ll see a brand new drop down at the top. Use that to filter your roster page to specific rosters or click ‘Add new roster…’ to create a new one.
The roster creation and editing screen is fairly simple. Select all the wrestlers on the roster then tap ‘Save’ at the bottom.
Filtering by rosters with attendance tracking
One of the major benefits of having rosters is to make attendance tracking easier. Maybe you all go to the same practice, but you have coaches who take roster for their respective teams. Before you had to scroll through everyone on the roster to take attendance, now you can select your roster at the top, and the attendance list will shrink to only those wrestlers.
The practice attendance report and the roster report have both been updated to allow you to filter the data down to individual rosters as well.
Hope everyone had a delicious and happy Thanksgiving!
Analytics is a tricky thing. “Being data driven” has become an accepted axiom in product development, marketing, and beyond. Apply the scientific method, read the data, and get results with this formula rather than relying on judgement.
It’s easy to see why this is such a seductive strategy. Dollars up, human errors down. Hell, in a previous life I was the software engineer tasked with running A/B and multivariate tests to lift free trial conversions for a major website builder. We did get single digit percentage growth, but we never got big wins (due to the nature of local maximums) and I left that experience with a flawed understanding of what it means to rely on data.
The dirty secret to being data driven is to realize that analytics data is only useful as a way to prove or disprove a hypothesis.
It does not gift you with the ability to empathize with your customers.
It does not give you with the power to be a good product manager, small business owner, startup founder, or software engineer.
Too often we introverts lean on our analytics data as a way to stay in our comfort zone. We sift through the data, hoping to find some insight in our funnel or a golden nugget that will reveal that our best customers use iOS 13 on iPad Minis from their tethered phone connection while waiting for the commuter rail in the morning and if only we could serve them a little better we will finally be swimming in that warm cuddly dollar.
My experience has shown me that picking up the phone or sitting down with real people, who really use my software, provide me with 10x the insight compared to being ‘data driven’ by looking at my funnel every week.
Take for example a question I was wondering last year about content marketing in the context of my own software product, WrestlingIQ. I know that coaches who have been around the community for a while hang out a lot in old school forums, but where do new wrestling coaches hang out?
From chatting and interviewing coaches I know that there are a lot of things that keep them up at night. Team finances and scheduling are a big one for all coaches, and imposter syndrome is a big one for new coaches. This is especially acute if the coach hasn’t wrestled in a while or feels shaky about their own technique. Couple that with the fact that I’d just finished up a practice plan builder and I decided to build a long form article.
The blog is not highly trafficked, but you can see pretty clearly that this long form article has done better than any other article I’ve put out there, with the majority of the visits coming from Google. In my mind, this is probably an indication that I can continue doing that, if I believe that those visitors turn into paying customers at a good rate (a topic for another time).
With Google analytics you need to wade through a bunch of screens and are presented with data that is mostly useless. It’s hard for our brains to apply rigor around why the data that is being shown is important. We simply think “oh, the computer is telling me this number, surely it must be important”. Most analytics products sell you the kitchen sink, telling you that it’s all valuable.
On the other hand, Fathom Analytics has done a great job collecting and displaying the right level of data so that I’m left with room to think for myself.
I care a lot about their stance on privacy and ethical tracking too, but it’s not the main reason I love Fathom. This is a small, sharp tool that you can wield effectively without getting bogged down.
I managed to put my head down and add two minor features again today. Minor, but probably useful as you jump into this new season!
Replying to emails now magically replies to the message in WrestlingIQ
Before today, if you received an email from WrestlingIQ notifying you of a new message, you had to open WrestlingIQ to reply to that message. WrestlingIQ now allows you to reply to any ‘new message’ email and it will magically show up in the messaging thread.
Note: If you are replying to an email from a group you do not have permission to send messages to, the reply will create a new direct message between you and whoever originally sent the message (in most cases a coach or admin).
I recommend that you login to the WrestlingIQ website on your phone (it works great in mobile browsers!), but I hope the above will be helpful to ensure all the messages get scooped up into one place.
With a new high school season upon us, a little cleanup is probably necessary. As a coach or admin, if you click on a parent you will see a deactivation link in the top left:
Clicking that will remove the parent from all messaging groups (although it will not delete old messages sent by that parent in the group, or any direct messages). The parent will now be locked out of WrestlingIQ for your team.
A few minor updates and a little sneak preview into the upcoming WrestlingIQ iOS app!
Email Notifications Changed
As of today email notifications for new messages have a new layout. Instead of having to scroll all the way to the bottom to see the new message, the latest message will appear right at the top of the email, with older messages further down.
Lots of people brought this to my attention as a less than ideal experience – apologies for that and do let me know if the new format is better.
Expanded Messaging Box
When typing a message into WrestlingIQ that’s longer than a couple sentences, it can be quite hard to read what you’ve typed in. There is now a little button in the bottom right corner of the messaging box that let’s you expand the textarea.
If you are a coach or an admin, on the top right hand corner of the chat view is now a little … menu that exposes a drop down allowing you to take a few actions.
Added today is the ability to archive all messages in a group, which will be useful for those of you hoping to do some cleanup before this season really gets under way.
Text Message Notifications
A friendly reminder that text message notifications are available for all parents, wrestlers, and coaches who want that, in addition to email notifications. If you want to set notifications for yourself please go to your notification settings and add your phone number.
iOS Sneak Peak
I have been working hard on bringing WrestlingIQ to iOS with a particular emphasis on being able to record stats and video on any iOS device running iOS12 and later. I don’t have a firm release date yet, but here are a few sneak peaks of my work in progress (please excuse the view of my desk… pretend it’s your local wrestling tournament 😂)
Club teams using WrestlingIQ probably know that it’s easy to collect information as parents register, but it hasn’t necessarily been easy to actually pull that information out of the system. Released a few moments ago are some updates to help rectify that situation.
New – Registration Q&A Report
Run this report to see all of the answers typed in during your registration process. The report is broken down by wrestlers, parents, and coaches.
This report goes deep on giving you all the information you need, but because some of the question titles are long it can be a bit hard to read on the WrestlingIQ reporting UI. For advanced report runners, I’d recommend downloading the CSV file from this report so you can manipulate the data as much as you want.
Updated – Paid Session Accounting Report
The paid session accounting report displays data based at a per invoice level. Meaning that if a parent registers two kids at the same time, this report would only show one row since there was only one payment made.
The first two columns of the paid session accounting report now contain the # of wrestlers registered and the names of the wrestlers registered. Hopefully this helps you understand exactly who has signed up for your sessions, at a parent and a wrestler level.
Updated – Total registrations now shown on paid session page
If you go to your paid sessions as a coach or admin, and then click the paid session, you see who’s in good standing and who owes payment.
On the far left you’ll also see the total count of all wrestlers registered to the session (regardless of whether they are good standing or overdue). This should provide a quick way to see your registration count, if you have capacity caps due to facilities or anything like that.
The goal of WrestlingIQ is to give you the tools to keep your wrestling team organized. WrestlingIQ helps by giving teams every tool they need to run a team effectively: video review, team messaging, shared calendar, practice planning, websites, registration, payments, etc etc.
Online registrations and payments have worked well so far for club teams who use WrestlingIQ to run their sessions and camps. However, there are other payment related items that do not fall into the bucket of registration. Maybe you sell gear at practice, have fees related to missing volunteer hours, or want to collect a donation from a community sponsor.
As of a few hours ago, WrestlingIQ can now handle generic payments in the form of Invoices. Here’s what it looks like to create an invoice:
Once you create an invoice, it gets emailed to the parent in question. The email contains a link to a payment page where they can enter their card or pay via ACH. Once paid, the invoice will get updated inside WrestlingIQ, money goes straight to your bank account, and a receipt is automatically generated and sent. Invoices are now available to any team using WrestlingIQ with payments enabled.
With many club teams, it’s important to fundraise from the community. In fact, many club teams exist because of a few large private, or business, sponsors.
An often underutilized source of potential extra donations is the people who sign up and come to your practices year after year. They may not have as much money to give as the larger donors, but often they are willing to chip in a few extra dollars if they can.
As of today, I’m offering a new feature I’m calling Donation Assistant. During registration, right before your parents finish paying for their kids registration they’ll automatically be asked if they want to add a donation.
You don’t have to do anything, and clicking one of those donation amounts automatically adds it to their total. My hope is this gives your parents a time to chip in a few extra bucks, without you as a coach or admin feeling anxious making a difficult ask in person.
If you want this enabled on your account today, please email me at email@example.com so I can enable it for your club team.
You, as a coach or admin, can now create any number of scholarship codes that apply a specific percent discount to someone registering their kid for an upcoming session.
This should be useful for handing out discounts to parents who need a financial break, or other common situations. Coaches kids, for example, often get free registration as a recognition of the volunteer time they put into the club. If you were to create a 100% off scholarship code, your coaches can now register their kids through the same process as other parents (meaning the info / signed documents stay organized in WrestlingIQ) and still get that discount so they can register for free.
Here are a couple screenshots of what this looks like for a parent registering their kid with a scholarship code:
For any future session you setup in WrestlingIQ, a new smart message group will be setup so you as a coach or admin can easily message everyone registered for that session.
After you create a session, you will see the group in the messages section of WrestlingIQ. That group will automatically add parents (and wrestlers) to the group when a parent successfully registers them for that particular session.
You can still create any number of groups or direct messages, but hopefully this feature will save you a little time when you want to send a message to only parents registered for a particular session.